Subject: Re: Wrong unit
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Fri, 10 Jan 2020 14:10:57 -0700 (MST)

Apologize to the customer and let them know your supervisor looked into the matter and the unit was replaced rather than repaired. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Saturday, 11 January, 2020 02:29:26 
Subject: Re: Wrong unit 

flagged 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 11 January, 2020 00:11:11 
Subject: Re: Wrong unit 

Hi Rosette, 

Please see the receipt I have attached. 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Thursday, 9 January, 2020 01:26:21 
Subject: Re: Wrong unit 

Please ask for POP 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 9 January, 2020 01:00:36 
Subject: Re: Wrong unit 

Case no-CASE1408710 

Regards, 

Nazmul. 

From: "Nazmul" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 9 January, 2020 00:59:53 
Subject: Wrong unit 

HI Rosette, 

Customer sends red hoverboard for repair and receives black and the charger is not in the box. 

RA- RA156103 

Regards, 

Nazmul.