Subject: Re: Damaged product
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Thu, 9 Jan 2020 10:59:19 -0700 (MST)

The damage package investigation has been opened. Please let the customer know UPS will make 3 attempts to pick up the unit starting tomorrow for inspection. The unit should be in the original packaging and readily accessible for the driver to pick up. The process can take up to 8 business days to be completed. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 9 January, 2020 22:26:48 
Subject: Damaged product 

Number - 9548295477 and customer's name is JESSICA ANGELLOTTI, [email-masked] and order number is 434290 

She received a damaged product. I have attached pictures, please check.