Subject: Re: ESCALATED CUSTOMERS HIGHLY
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Thu, 9 Jan 2020 10:27:58 -0700 (MST)

CASE1408554 : I told yoiu here, please provide me the sheet for fire/injury/smoke claim, customer sent an email but still you have to make a sheet and forward to me. 

THANKS. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 9 January, 2020 21:58:01 
Subject: ESCALATED CUSTOMERS HIGHLY 

1) CASE1408554-- escalted it two times.. fire damage claim, customer has already send all the information. threatening social media reveiw expecting call back. he had purchased a charger and there was a spark in the unit. 

2) CASE1401285-- escalated 8th times. I have checked you have escalate this day before yesterday but they have not replied. the customer received the unit broken i asked for pics of box. customer insisted first call me .