Subject: UPDATE
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Wed, 8 Jan 2020 17:07:07 -0700 (MST)

Hi Team, 

PFB the update received from client: 

I’ve noticed many instances in chat where customers are told that the RMA process takes 3-4 weeks to complete. We’re not as behind as we used to be, so please let’s make sure to update our phrasing to “approximately 3 to 15 business days.” 

Regards, 
Rosette