Subject: Re: 01/08/2020
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Wed, 8 Jan 2020 11:41:09 -0700 (MST)

CASE1420318 : Flagged 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 8 January, 2020 21:11:31 
Subject: 01/08/2020 

1) CASE1420318-- customer's item( SO1393646) 

was delivered to a wrong address. The UPS shows that it was sent back to us. Customer has given a new address. in the case. Please escalate. 

2) RA157124- customer wants to change this RA to refund instead of repair. ( CASE1420231) 

3) CASE1419571: Customer has been sent a charger for t881. But the charger is not compatible. He has sent the pictures as well. I think there is a defect in charging port but the customer says as the unit was purchased last year it might be a different model type. 

4) SO1391374- please check can we create authorize return for this, as it is showing ebay in market place.