Subject: Re: 1/04/2020
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Wed, 8 Jan 2020 11:32:23 -0700 (MST)

flagged 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 8 January, 2020 19:25:20 
Subject: Re: 1/04/2020 

CASE1408158-- customer is now threatening social media reveiws. 
CASE1408158- customer has not ever given a pop. He purchased original unit as T580 WHICH WAS EXCHANGED ON LAST YEAR FEBRARUARY/march. insists on repair within warranty. pleading. SO1287368(Free exchange t1) 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, January 6, 2020 6:33:50 PM 
Subject: Re: 1/04/2020 

Customer has a EB-7. iD sWAGCYCLE COMPATIBE? 

From: "Rosette Modiri" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Sunday, January 5, 2020 11:52:45 PM 
Subject: Re: 1/04/2020 

CASE1409443: 

2012WJ SWAGTRON SWAGCYCLE ENVY SCP-1 HEADLIGHT OUTER COVER 

2012WK SWAGTRON SWAGCYCLE ENVY SCP-1 HEADLIGHT INNER CASE 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 4 January, 2020 21:54:33 
Subject: 1/04/2020 

1) CASE1410036-- ups is showing item picked up(ups damage claim) customer wants a new scooter, very escalated threatening to file a complaint. ( RA156592), had already escalated to piyush. 

2) CASE1408158- customer has not ever given a pop. He purchased original unit as T580 WHICH WAS EXCHANGED ON LAST YEAR FEBRARUARY/march. insists on repair within warranty. pleading. SO1287368(Free exchange t1) 

3) CASE1409443- had escalated to piyus. customer wants headlight outer case. SHould we send it. picS ttached 

4) CASE1413905-- had escalated to piyush.. customer recived unit with smudge on the screen. he recievd the unit after we sent him( SO1387225) 

5) CASE1414476-- CUSTOMER BROKE KICK STAND OF SG-3, WHICH SKU TO USE( 2013D8 OR 013YW) 

6) CASE1417503-- CUSTOMER WANTS A FULL REFUND ON THIS OREDR 429709. INTERAL NOTES SAYING OFFERED, 

7) CASE1417548-- CUSTOMER HAS SENT PICS OF THE MISSING PART, I THINK IT IS THE LATCH, PLEASE CONFIRM THE SKU.