Subject: Re: VERY HIGHLY ESCALATED CUSTOMERS( THREATENING SOCIAL MEDIA REVEIW)
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 6 Jan 2020 09:41:32 -0700 (MST)

CASE1410036-- UPS SAYS THAT INVESTIGATION GOING ON, BUT CUSTOMER HAS FILED A REPORT ON BUSINESS BUREAU.. UPS DAMAGE CLAIM OPENED RA156592) 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, January 6, 2020 10:02:50 PM 
Subject: VERY HIGHLY ESCALATED CUSTOMERS( THREATENING SOCIAL MEDIA REVEIW) 

1) CASE1401285-- customer wants a call. Have escalated this case 5 times upto now. He had recived a unit after his first repair. but it was again faulty. had sent the unit again to us. and said h wanted a different unit. We had said to him that your request is under process and you would have to pay the difference of swagger 3 and 2. But his request was only expedited and send to him back. he is escalted and has provided his number and wants a call back. 

2) CASE1408554-- escalted it two times.. fire damage claim, customer has already send all the information. threatening social media reveiw expecting call back. he had purchased a charger and there was a spark in the unit. 

3)