Subject: VERY HIGHLY ESCALATED CUSTOMERS( THREATENING SOCIAL MEDIA REVEIW)
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 6 Jan 2020 09:32:50 -0700 (MST)

1) CASE1401285-- customer wants a call. Have escalated this case 5 times upto now. He had recived a unit after his first repair. but it was again faulty. had sent the unit again to us. and said h wanted a different unit. We had said to him that your request is under process and you would have to pay the difference of swagger 3 and 2. But his request was only expedited and send to him back. he is escalted and has provided his number and wants a call back. 

2) CASE1408554-- escalted it two times.. fire damage claim, customer has already send all the information. threatening social media reveiw expecting call back. he had purchased a charger and there was a spark in the unit. 

3)