Subject: Re: Important update
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sun, 5 Jan 2020 08:31:35 -0700 (MST)

Hi Saifullah, 

PFB an example of the case where the agent using Shaitan's ID replied to customer without grabbing the case and even confirmed to customer that the order was cancelled while this was never cancelled. 

CASE1416630. 

Please review this with Nikhil. 

Regards, 
Rosette 

From: "saurabh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Saifullah Kar" <[email-masked]> 
Sent: Sunday, 5 January, 2020 02:35:09 
Subject: Re: Important update 

Give him specific details of mistakes please 

Regards, 

Saurabh Dadu 
LiveSalesman 

On 04-Jan-2020, at 11:55 AM, Rosette Modiri <[email-masked]> wrote: 

BQ_BEGIN

Hi Saifullah, 

Please make sure agents are first grabbing the cases before replying to customers. We have noticed that some agents from day shift are just replying without grabbing hence this is affecting the process. 

Further, check all their responses before sending to customers as there are a lot of mistakes. 

Hope this will be implemented. 

Thank you. 

Best Regards, 
Rosette 

BQ_END