Subject: Re: Important update
From: Saurabh Dadu <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Saifullah Kar <[email-masked]>
Date: Sat, 4 Jan 2020 21:05:09 +0000

Give him specific details of mistakes please

Regards,

Saurabh Dadu
LiveSalesman

On 04-Jan-2020, at 11:55 AM, Rosette Modiri <[email-masked]> wrote:

Hi Saifullah,

Please make sure agents are first grabbing the cases before replying to customers. We have noticed that some agents from day shift are just replying without grabbing hence this is affecting the process.

Further, check all their responses before sending to customers as there are a lot of mistakes.

Hope this will be implemented.

Thank you.

Best Regards,
Rosette