Subject: Re: Too many scratches
From: Rosette Modiri <[email-masked]>
To: sumit prajapati <[email-masked]>
Date: Sat, 4 Jan 2020 11:32:39 -0700 (MST)

SO1395127: we would not open a damage claim for this. However they are within the holiday refund period and we would be happy to offer them a refund as we do not have any units in stock to exchange this with, please apologize for the inconvenience/issues they have experienced 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 4 January, 2020 20:31:47 
Subject: Too many scratches 

Hi, 

The customer received a scratched and dent unit. 
Case: CASE1412125