Subject: Re: Received used unit
From: Rosette Modiri <[email-masked]>
To: sumit prajapati <[email-masked]>
Date: Sat, 4 Jan 2020 09:56:08 -0700 (MST)

Please process the RA for "Advance Replace" and let the customer know to let us know when they ship it so we can send them a replacement unit 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 4 January, 2020 20:10:11 
Subject: Received used unit 

Hi. 

the customer received a used unit and wants to replace it. 

Case: CASE1414637