Subject: Re: 01/03/2020
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Fri, 3 Jan 2020 19:44:06 -0700 (MST)

CASE1416117: case has been investigated with client: Due to the shutting off issue being mentioned in the RA and it doesn't look like there are any tech notes pertaining to the battery being fixed, I would recommend they send the unit back in to our lead tech. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 3 January, 2020 22:06:58 
Subject: 01/03/2020 

1) CASE1416117- CUSTOMER IS INSISTING ON PURCHASING A BATTERY, WHICH SKU TO USE, 2013C9 OR ( 20138D-THIS IS ONE IS OUT OF STOCK) 

2) CASE1417352- A SALES ORDER OF SHELL HAS BEEN CREATED FOR CUSTOMER BUT HE WANTS BLUE NOT GOLD.( WC433809) 

3) CASE1413338- the customer had been sent an invoice for the paid repair. He wants some time to pay.( SO1407805) 

4) CASE1414053-- CUSTOMER PURCHASED FROM AMAZON RECEIVED THE BIKE WITHOUT SEAT HARDWARE(POP ATtacghed and hardware part he needs. He needs all the hardware to assemble a seat.(is there any single sku or which are there cant find) 

5) CASE1417651-- order no.: 433062 pics attached: order on hold, customer asking, why? 

6) CASE1401285-- this case I had flagged to piyush yesterday , please check has they given . query is customer had rquested to upgrade his unit to sg-3, he does not want the one , we had said him ok we have forwarded your concern and you would have to pay the difference in the invoice. Now flagged it multiple times. Customer is still receiving the same unit has called for a call back: 9178166875