Subject: Re: Bluetooth troubleshoot
From: Rosette Modiri <[email-masked]>
To: sumit prajapati <[email-masked]>
Date: Fri, 3 Jan 2020 15:21:09 -0700 (MST)

Please try this troubleshooting : 

"To turn on bluetooth, power on the Swagtron. Powering on the Swagtron should automatically turn on bluetooth on the hoverboard. On your mobile device, turn on bluetooth, then search for “Swagtron.” Select “Swagtron” to begin connecting. The Swagtron will make a sound when the devices have been successfully paired. To end the connection between the devices, turn off bluetooth on your mobile device. 

If your bluetooth isn’t working, your device may be too far away from the Swagtron. Bring your device within 10 feet of the hoverboard and wait for the devices to reconnect. If the bluetooth still is not working, try disconnecting the hoverboard from your device and then reconnecting it." 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 4 January, 2020 02:14:46 
Subject: Bluetooth troubleshoot 

Hi, 

The customer is facing issues with Bluetooth connection. 
CaseL CASE1412177