Subject: Re: Need to flag
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Fri, 3 Jan 2020 08:41:16 -0700 (MST)

CASE1416874 : Please ask them these questions then only you can advise them if they would like to send us this unit then our lead tech will inspect it to repair or replace it. 

Can you confirm if the charger is working properly? (list charger troubleshooting steps) 
How long was the unit being charged? 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 3 January, 2020 19:41:42 
Subject: Need to flag 

Hi Rosette, 

I need to flag 4 cases please look into them- 

CASE1416492- Customer wants to purchase a replacement battery for X1- I have not found SKU for the X1 batery 

CASE1416874- Customer want replacement need to create RA 

CASE1416909- Customer purchased 3 Swagtron SG-5 dash lite and receive 2 of them with phone mount and one phone mount is missing 

CASE1417074- Issue with the remote control of swagdrone. 

Regards, 

Nazmul.