Subject: Escalated case
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 2 Jan 2020 13:49:23 -0700 (MST)

CASE1407807 - Burning smell comes whenever you try to charge the battery. He has provided all the details.