Subject: Escalated case
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 2 Jan 2020 13:40:33 -0700 (MST)

CASE1410730 - she received the product in bad condition, ups picked it up on 23rd, but she hasn't received any product yet and she is complaining why do I take the burden of ups and your mistake, what would you tell me in 8-10 days which I don't know already. She is upset!