Subject: Refund-Intercepted/Refused
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Thu, 2 Jan 2020 12:08:19 -0700 (MST)

Hi Team, 

We only use Refund-Intercepted/Refused when we are recalling the unit. It would be in situations where the order was shipped out but not delivered yet. This is usually the case when the customer wishes to cancel the order but it was already shipped. 
Please be careful when selecting the action to avoid confusion with our receiving dept. 

Regards, 
Rosette