Subject: Re: Escalated case
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Thu, 2 Jan 2020 10:55:53 -0700 (MST)

please create an RA, action as Refund. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 2 January, 2020 23:01:51 
Subject: Escalated case 

CASE1390354 - Customer ordered a black one but it was back-ordered, then we promised him to deliver silver so he had to wait for so many days, he received a black one instead of a silver one. Please check he has sent pictures, the unit seems used. Now he wants a full refund and shipping label.