Subject: Escalated case
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 2 Jan 2020 10:31:51 -0700 (MST)

CASE1390354 - Customer ordered a black one but it was back-ordered, then we promised him to deliver silver so he had to wait for so many days, he received a black one instead of a silver one. Please check he has sent pictures, the unit seems used. Now he wants a full refund and shipping label.