Subject: 12/02/2019
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 2 Jan 2020 09:17:26 -0700 (MST)

1) CASE1413899- customer said he spoke to a customer rep. H etold him that we can go for one time courtesy repair. no proof of purchase attached 

2) CASE1414476-- kick stand broken, can we provide a kick stand as a paid repair.Also pop has no model name, can we accept it 

3) CASE1414728- customer was send a advance replacement, but that too was cancelled.( cinfirm with US team what needs to be done) 

4) CASE1415952- customer puirchased from us wants refund. which action should I choose, refund/refuns-intercepted/refused( SO1391985). 

5) CASE1416144-- CUSTOMER WANTS A REPLACEMENT. I HAD ALREADY REQUESTED FOR REPAIR.( SO1398973)