Subject: Tuesday 12/31/2019 aashtha
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 31 Dec 2019 10:55:51 -0700 (MST)

1) CASE1416189- FIRE SMOKE CLAIM, GOT ALL INFORMATION. PLEASE ADVISE HOW TO PROCEED. 

2)CASE1414679-- please see the attached pop, is it valid. 
3)CASE1414649- customer missing some pieces, pics sent advise which sku to create or go for repair. 
4)CASE1414433-- should we go for charger in this case. 
5)CASE1414248- same should we go for charger but i stronglt think for repair. 
6)CASE1414026- is this case eligible for fire claim. 
7)CASE1412370- ups claim? 
8)CASE1412292- customer has purchased two scooter, black one came scratched and other is not working properly 
9)CASE1411774-- missing part seat hardware, will they be under miscelloues. 
10) 
CASE1416558 

The customer bought EB bike and got cracked, paint removed. All images attached and the phone number given. 
11) 
CASE1416050 

The customer front vendor got loose and wants to repair by himself, we recommended for sending the unit for repair to us but he denied in sending the unit. Please sugges