Subject: Re: monday agentspart 1
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Tue, 31 Dec 2019 07:56:34 -0700 (MST)

CASE1413961 : we could go for the charger troubleshooting but as they had mentioned that When you pick it up it sounds like something inside is broke off, I'll recommend them a repair. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 31 December, 2019 16:53:45 
Subject: Re: monday agentspart 1 

roseeeeeeeee, you have not done these cases? 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 31 December, 2019 00:40:40 
Subject: monday agentspart 1 

1)CASE1413505: UPS damage claim. The customer bought the scooter from us on Scooter display is smudged not able to view properly. 

2)CASE1413856: customer need the barrel nuts replacement. Nuts not screwing into seat(pics attached) 
3)CASE1413961: Should we go for a charge or unit repair? Please suggest, status of light in the case 
4) CASE1414824- customer wants a led screen can we provide that. 

5) CASE1414967-- CUSTOMER WANTS TO BUY BATTERY, WAS TOLD TO SEND THE UNIT BUT INSISTED ON BATTERY TO BE SENT, SHOULD WE CREATE PAID SO 

6) CASE1414644 - HANDLEBAR DOES NOT FIT IN, please advise whether to go for RA or SO 
7)CASE1413036 - WRONG CHARGER SENT TO CUSTOMER - SWAGGER 5 
8)CASE1413012 -UPS DAMAGE 
9)CASE1414469- X1 RECALL 
10) CASE1414585- BROKEN PARTS, unit is in half can we fo for repair in this case. 
11)