Subject: T881/T882 chargers
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Tue, 31 Dec 2019 07:52:33 -0700 (MST)

Hi Team, 

Just to let everyone know that we have T881/T882 chargers coming in within 7-10 business days. Please keep this lead time as general as possible when talking to customers and remember to disclaim that this is an estimation, not exact. 

For customers who are OK with the short wait, please proceed to put the customer courtesy order in the system for a new charger to ship from Primary. (Do not check has issues or delayed fulfill) 
If the customer pushes back, please offer them an open box charger and process this order to ship from WRD Techroom. Please remember that supply is limited for these open box chargers. 
If there are any highly escalated customers, please let a supervisor/team lead know and refer the customer to WeCare so we can handle the situation from there. 
Please do your best to troubleshoot issues with any units before offering parts and refer to the manual for charging instructions to make sure it is actually the charger. 
Let me know if you have any questions regarding charger issues. 
Thank you 
For Reference: 
T881/T882 New Charger Sku: 20134L 
T881/T882 Open Box Charger Sku: O20134L 

Regards, 
Rosette