Subject: Incorrect SO
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 31 Dec 2019 06:06:03 -0700 (MST)

Hi Team, 

For your information, do not create SO from RMA requests. Do not press the 'CREATE SO' button on those. If you need to make an SO, go to the Lead/Customer page only and make it from there. 

RA can be created from the case page or RMA request page. 

@ saifullah, please make sure this is implemented in day shift as most of erros on SO are coming from day shift. 

@Nazmul : Please make sure this doesn't happen again. 

Thank you. 

Regards, 
Rosette