Subject: Re: Escalation
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 30 Dec 2019 19:52:28 -0700 (MST)

Her name is Micah Reed, it was mentioned in the chat username as well. She didn't have any order number nor had any idea about email. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Tuesday, 31 December, 2019 07:07:05 
Subject: Re: Escalation 

[email-masked] : can you provide us with the customer name ?, or did you ask them if they had receive any order number via email or not 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 31 December, 2019 02:50:13 
Subject: Escalation 

[email-masked] 
RA156225 he received a damaged product and says he sent his damaged unit and it has been delivered. but it is not reflecting in our system and wants a new bike to be shipped today. wants expedition. 

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[email-masked] - she has problem in her unit, she says she bought from us last year, but do not have any receipt. how to find out she bought from us?