Subject: Re: monday agents part 2( gaurav)
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Mon, 30 Dec 2019 19:46:23 -0700 (MST)

CASE1411975: unfortunately we can't refund the shipping cist here, t hey placed the order on a Saturday and the order would not have been processed until Monday at the earliest. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 31 December, 2019 00:53:12 
Subject: monday agents part 2( gaurav) 

CASE1411946 - the customer has attached the pic of broken rim, is that covered under warranty, if not can we send him the rim and sku. 

CASE1411975 - Customer opted for air shipping and want the shipping amount to be refunded 

CASE1412322 - Customer not confirmed about the model number of the unit and having no receipt 

CASE1412472 - not able to install the seat( how to proceed) 

CASE1412764 - customer facing the problem in the handle bar 

CASE1413817 - Swagtron SK3 Metro Black (013NF_0B)...........customer didn't get the charger(sku needed)