Subject: Re: monday
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Mon, 30 Dec 2019 09:04:03 -0700 (MST)

CASE1413609 : customer needs to provide us with POP otherwise it'll be a paid repair. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 30 December, 2019 20:14:51 
Subject: monday 

1) CASE1407494- customer has sent the pics purchased from us. should we go for ups damage or any thing else. scratched part and unit not working. 

2) CASE1413609- customer received a unit purchased from walmart. does not have receipt. rubber pad fell off unit does not work. 

3) CASE1414717- customer received a unit with broken wire. pics attached of box, unit and number also. 

4) CASE1413610- should i go with charger or repair. status of lights are: