Subject: monday 12/30/2019
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 30 Dec 2019 07:40:28 -0700 (MST)

1) CASE1407494- customer has sent the pics purchased from us. should we go for ups damage or any thing else. scratched part and unit not working. 

2) CASE1413609- customer received a unit purchased from walmart. does not have receipt. rubber pad fell off unit does not work. 

3) CASE1414717- customer received a unit with broken wire. pics attached of box, unit and number also. 

4) CASE1413610- should i go with charger or repair. status of lights are: Ok when I have the charger plugged in th he outlet the green light is on but when i.go to plug it in the hoover board it flashes red quick and then goes blank no lights on board or the charger my son and I are very disappointed 

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