Subject: sunday
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 29 Dec 2019 09:20:42 -0700 (MST)

1) SO1403818-- customer has not received the invoice. 

2) CASE1413617-- customer wants a phone mount. provided a walmart link where it is mentioned that phone mount is included 

3) CASE1401285 -- In this case you had told me you explain him the price difference of swaager 3 and 2. And tell him that it will be upgraded but in the internal notes i am seeing that , they will be repairing this unit only and not providing him the upgrade. Customer wants to receive information before you send back him the unit. ( RA154728)( had already flagged you )