Subject: escalate case
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 29 Dec 2019 04:34:58 -0700 (MST)

CASE1415166-- customer has sent a unit ofr repair on 11/4/2019. we had created a sales oredr for exchange on 12/2/2019. 

but the unit is in back order. customer is furious. wants a time frame