Subject: Re:
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Cc: Swagtron <[email-masked]>
Date: Sat, 28 Dec 2019 15:06:19 -0700 (MST)

Steps for pairing a skateboard to the remote: 
1) Turn off the board and remote. 
2) Wait 30 seconds to a minute. 
3) Turn your board on. 
4) Wait 10 seconds. 
5) Turn on the remote and immediately push the buttons and hold to pair. 
Try these steps we want to troubleshoot first. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 29 December, 2019 03:03:52 

[ https://277620.app.netsuite.com/app/common/entity/custjob.nl?id=48981751 | https://277620.app.netsuite.com/app/common/entity/custjob.nl?id=48981751 ] 
[email-masked] - please put her concern on priority. 

Just received a replacement remote and it won't sync to the electric skateboard 

I am pushing the acceleration and deceleration buttons at the same time and holding for 3 sec 

She followed user manual steps also - and said this - 
the remote bar keeps blinking 

Last time no one contacted me...I had to contact you guys again 

it was! the old remote could connect but wouldn't charge fully 
so i could pair the original remote and swagboard 
but remote would turn off if not plugged in 
now this remote wont sync