From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 28 Dec 2019 14:33:52 -0700 (MST)

[ https://277620.app.netsuite.com/app/common/entity/custjob.nl?id=48981751 | https://277620.app.netsuite.com/app/common/entity/custjob.nl?id=48981751 ] 
[email-masked] - please put her concern on priority. 

Just received a replacement remote and it won't sync to the electric skateboard 

I am pushing the acceleration and deceleration buttons at the same time and holding for 3 sec 

She followed user manual steps also - and said this - 
the remote bar keeps blinking 

Last time no one contacted me...I had to contact you guys again 

it was! the old remote could connect but wouldn't charge fully 
so i could pair the original remote and swagboard 
but remote would turn off if not plugged in 
now this remote wont sync