Subject: Re: Customer wants refund not repair
From: Rosette Modiri <[email-masked]>
To: sumit prajapati <[email-masked]>
Date: Fri, 27 Dec 2019 14:47:00 -0700 (MST)

unit is already in transit, I have informed to cancel the shipment. 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 05:09:56 
Subject: Customer wants refund not repair 

Hi, 

The customer wants a full refund, not ready to send the unit for repair the second time. 
Case: CASE1412204 

Please look into this.