Subject: Phone mount and bottle holders
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Fri, 27 Dec 2019 11:07:35 -0700 (MST)

Hi Team, 

General Reminder : 

The Swagger 5 scooters from swagtron.com do not come with phone mounts or bottle holders. The listing on our site does not advertise a phone mount or bottle holder being included. A mount is shown in the "HOW TO" video, but that could be any third-party accessory. Unless there is a special reason why we would be sending a courtesy phone mount and/or bottle holder, it should not be done simply because someone says they didn't receive them. Please let the customer know these are not included. If sending one, please note specific reason(s) in the Internal Notes of the SO. 
As of now, customers from Sam's Club and Amazon can get a courtesy phone mount if they say it's missing. (The bottle holder is not advertised to be included on these sites either.) 

Thank you, 

Regards, 
Rosette