Subject: Important Update
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>, sumit prajapati <[email-masked]>
Date: Fri, 27 Dec 2019 11:04:23 -0700 (MST)

Hi Team, 

FYI, There are 2 major things we need to pay attention to: 

1. When a customer purchases from us directly and purchased within the Holiday Return period (November 1st-December 25th), then they have until January 31st to get a refund. There is no reason to tell them that we can help you with the repair only, as per the warranty.' 

2. If you go to a customer page and see that they have orders with CLT followed by a number, that means the customer page is for our ebay store (Claimthis), this is not a Swagtron page. Please do not process any transactions off of a customer page for a different storefront. If the customer bought from a different store front and comes to chat for a Swagtron related issue, please direct them to fill out the RMA form to keep our stores separate and confidential. 

PFA for more clarifications. 

Regards, 
Rosette