Subject: Re: no option to create RA
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Thu, 26 Dec 2019 18:58:39 -0700 (MST)

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 27 December, 2019 03:52:35 
Subject: no option to create RA 

CASE1413759 
2nd broke scooter C2524932 Ikeisha Watson 

customer has two scooter- RA created for first scooter 

second scooter is facing the same issue, want to return it back but does not have option to create RA---- no SO have tried ungrabbing the case and regrabbing it again.