Subject: Re: Replacement or refund
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Thu, 26 Dec 2019 16:05:27 -0700 (MST)

Hi Naz, 

Please tell the customer, they can send us the unit technicians will inspect it first , decide if we can repair or exchange, I f the customer is still escalated then re-flag this again 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 27 December, 2019 03:10:46 
Subject: Replacement or refund 

Hi Rosette, 

Customer wants either replacement or refund 

SO- SO1384772 

Issue- the back tire does not spin freely as it is rubbing against something and can't get the thing to get into 2nd gear 

Name- Susan Carmichael 

Regards, 

Nazmul.