Subject: no option to create RA
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 26 Dec 2019 15:22:35 -0700 (MST)

CASE1413759 
2nd broke scooter C2524932 Ikeisha Watson 

customer has two scooter- RA created for first scooter 

second scooter is facing the same issue, want to return it back but does not have option to create RA---- no SO have tried ungrabbing the case and regrabbing it again.