Subject: Recalibration for hoverboard
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Thu, 26 Dec 2019 12:06:21 -0700 (MST)

Hi Team, 

FYI, 

There are customers expressing various issues with their hoverboard and we are telling them to recalibrate in a lot of situations where recalibration will NOT fix the issue. 
Recalibration is meant to be suggested when the customer states the board will not balance or that it is vibrating. If the board is shutting off or not turning on, etc - do not tell them to recalibrate. Ask questions about the charger - if the lights are showing properly and if they are - they probably just have to send the board in if they are having these issues. 

Regards, 
Rosette