Subject: Customer asking for the transcript on chat
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>, sumit prajapati <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 26 Dec 2019 11:32:00 -0700 (MST)

Hi Team, 

Please follow the below instruction on how to send the transcript to the customer over chat. 

* When they asked about getting a copy of the chat. In the upper right corner there is a drop down that says Actions. If you click that, you can choose export transcript and paste the customer's email in there. 

Please note that , never tell the customer that they can take screenshots, If a customer asks for the transcript, we have to send it. 

Thank you. 

Regards, 
Rosette