Subject: Update
From: Piyush Kumar <[email-masked]>
To: Swagtron <[email-masked]>
Date: Thu, 26 Dec 2019 11:02:48 -0700 (MST)

Hi Team, 

Our tech supervisor advised that customers COULD be possibly mistaking the rear lights on the NG-3 as a battery indicator, but it is not. The lights are completely unrelated to charging and will stop cycling within a few minutes of idle, whether plugged into the charger or not. In testing, a 225-lb tech rode it on a flat surface at 70°F for approximately 1 hour. (Pls note max load is 150 lbs.) Results will vary depending on kick frequency, inclines, temperatures, etc. Colder temps hinder battery performance. Product is advertised to run up to 6 miles on a full charge at a max speed of 9.3 MPH, which comes out to approximately 40 minutes. Again, various factors would affect actual results. 

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Regards, 
Piyush Kumar 
Live Salesman