Subject: Customer wants refund not repair
From: Sumit Prajapati <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 24 Dec 2019 16:39:56 -0700 (MST)

Hi, 

The customer wants a full refund, not ready to send the unit for repair the second time. 
Case: CASE1412204 

Please look into this.