Subject: Re:
From: Piyush Kumar <[email-masked]>
To: Saifullah Kar <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Sun, 22 Dec 2019 08:56:37 -0700 (MST)

Hi Saif, 

CASE1375361 Please find out what time the package will be available for UPS to pick up the item. 

-- 
Regards, 
Piyush Kumar 
Live Salesman 

From: "Piyush Kumar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 22 December, 2019 20:20:11 
Subject: Re: 

Flagged all the cases except CASE1408554 as we need details from customer for fire claim. 

From: "Rosette Modiri" <[email-masked]> 
To: "Piyush Kumar" <[email-masked]> 
Sent: Sunday, 22 December, 2019 04:54:20 

Hi Piyush, 

Flagged these high priority cases on my behalf and update me on the same 

2) CASE1410679 --- customer wants to change the shipping address - order SO1409145 ( new address sent) 

4) CASE1410639: 
SO1404236 
The customer ordered 2 units by mistake and he want only one unit.( gaurav) 

5) CASE1408554-- this was a fire smoke claim. I have sent the details to the customer to be filled. escalte the case, or tell me whether to go for refund or exchnage. 

6) CASE1375361-- customer's unit was sent to the wrong address. ( SO1403766) please read the internal note and escalate the case 

Rosette 

-- 
Regards, 
Piyush Kumar 
Live Salesman 

-- 
Regards, 
Piyush Kumar 
Live Salesman