From: Rosette Modiri <[email-masked]>
To: Piyush Kumar <[email-masked]>
Date: Sat, 21 Dec 2019 16:24:20 -0700 (MST)

Hi Piyush, 

Flagged these high priority cases on my behalf and update me on the same 

2) CASE1410679 --- customer wants to change the shipping address - order SO1409145 ( new address sent) 

4) CASE1410639: 
SO1404236 
The customer ordered 2 units by mistake and he want only one unit.( gaurav) 

5) CASE1408554-- this was a fire smoke claim. I have sent the details to the customer to be filled. escalte the case, or tell me whether to go for refund or exchnage. 

6) CASE1375361-- customer's unit was sent to the wrong address. ( SO1403766) please read the internal note and escalate the case 

Rosette