Subject: Re: Need help in these two cases.
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Sat, 21 Dec 2019 15:28:58 -0700 (MST)

SO1400207 : full refund completed on 12/21/2019 2:32 am, please inform the customer 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 21 December, 2019 02:23:21 
Subject: Need help in these two cases. 

SO1400207 

- Product is back-ordered, customer wants full refund. 

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CASE1410442 - Customer bought a shipping label but according to him he placed our address instead of his. What should we do? Please read the case.