Subject: Re: Case
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Sat, 21 Dec 2019 11:58:37 -0700 (MST)

we are not going to RTS a unit to change the color. They wanted the silver and it has already been shipped. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Saturday, 21 December, 2019 23:20:36 
Subject: Re: Case 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 21 December, 2019 20:39:53 
Subject: Case 

CASE1410626 - Customer originally bought black but had an issue so he sent it back as we promised him adv replacement but we had only silver at that time. Now the silver one is in transit but he sees black are available, so he wants a black one now.