Subject: Re: Bad condition
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Sat, 21 Dec 2019 10:54:19 -0700 (MST)

Please get the customer's phone number before we opened the investigation. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 21 December, 2019 20:12:26 
Subject: Bad condition 

CASE1410730 - box arrived in bad condition, the customer doesn't want to open it. Customer's words " Package arrived unacceptably. I will not open, and expect a new delivery."