Subject: 12/21/2019
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 21 Dec 2019 08:41:50 -0700 (MST)

1)CASE1410651--- customer wants to cancel the order SO1409040 
2) CASE1410679 --- customer wants to change the shipping address - order SO1409145 ( new address sent) 

4) CASE1410639: 
SO1404236 
The customer ordered 2 units by mistake and he want only one unit.( gaurav) 

5) CASE1408554-- this was a fire smoke claim. I have sent the details to the customer to be filled. escalte the case, or tell me whether to go for refund or exchnage. 

6) CASE1375361-- customer's unit was sent to the wrong address. ( SO1403766) please read the internal note and escalate the case. 

7) CASE1403937-- check if you have got any update. Customer received an little damage unit. ( reply her today only, because else i would be replying her after two days) (vip) 

8) CASE1407047-- (vip) customer wants a loaner unit. very esclated. has a throttle unit. WE HAVE SENT HIM RSL ALREADY.