Subject: Need help in these two cases.
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 20 Dec 2019 13:53:21 -0700 (MST)

SO1400207 - Product is back-ordered, customer wants full refund. 

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CASE1410442 - Customer bought a shipping label but according to him he placed our address instead of his. What should we do? Please read the case.